Privacy Policy

Your privacy is our priority

Last updated: January 1, 2025

Introduction

Welcome to GrowthEye Analytics ("GrowthEye," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our unified marketing analytics platform.

Information We Collect

Personal Information

  • Name and contact details (email address, phone number)
  • Account credentials (username and encrypted password)
  • Organization information (company name, role)
  • Billing information (processed securely through third-party payment processors)

Marketing Platform Data

  • Google Ads account data (campaigns, performance metrics, spend)
  • Facebook/Meta Ads data (ad sets, targeting, results)
  • Google Analytics 4 data (traffic, conversions, user behavior)
  • OAuth tokens for platform authentication (stored encrypted)

Usage Information

  • Log data (IP address, browser type, operating system)
  • Feature usage analytics
  • Chat queries and interactions with our AI assistant
  • Dashboard preferences and saved reports

How We Use Your Information

We use your information to:

  • Provide and maintain our analytics platform services
  • Process and analyze your marketing data to generate insights
  • Respond to your queries through our AI-powered chat interface
  • Send important service updates and notifications
  • Process payments and manage subscriptions
  • Improve our services and develop new features
  • Comply with legal obligations and protect our rights
  • Provide customer support and technical assistance

Data Security

We implement industry-standard security measures to protect your data:

  • End-to-end encryption for data in transit using TLS/SSL
  • Encryption at rest for stored data
  • OAuth 2.0 for secure third-party platform authentication
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Secure data centers with 24/7 monitoring
  • Read-only access to your marketing platform data

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your data only in these circumstances:

  • Service Providers: With trusted third-party services that help us operate our platform (e.g., cloud hosting, payment processing)
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent for specific purposes
  • Aggregated Data: We may share anonymized, aggregated data for research or marketing purposes

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a machine-readable format
  • Opt-out: Unsubscribe from marketing communications
  • Revoke Consent: Disconnect integrated platforms at any time
  • Restriction: Limit how we process your data

To exercise these rights, please contact us at privacy@growtheye.com

Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations:

  • Account data: Retained while your account is active
  • Marketing platform data: Cached for up to 30 days for performance
  • Chat history: Retained for 90 days to improve AI responses
  • Analytics data: Aggregated and anonymized after 12 months
  • Billing records: Retained for 7 years for tax compliance

Upon account deletion, we remove your personal data within 30 days, except where retention is required by law.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:

  • Standard contractual clauses approved by relevant authorities
  • Data processing agreements with all service providers
  • Compliance with GDPR, CCPA, and other privacy regulations
  • Regular assessments of international data transfer mechanisms

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your session and authentication state
  • Remember your preferences and settings
  • Analyze platform usage to improve our services
  • Provide security features and prevent fraud

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect platform functionality.

Children's Privacy

GrowthEye is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@growtheye.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last updated" date
  • Sending an email notification for significant changes

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@growtheye.com

Address: GrowthEye Analytics, Inc.
123 Marketing Street, Suite 456
San Francisco, CA 94105
United States

Data Protection Officer: dpo@growtheye.com

GDPR Compliant
CCPA Compliant
SOC 2 Type II